Information Delivery  Once your order has been received, you will receive an emailed confirmation. All Orders under £50 will  incur a delivery charge of £4.99. We do NOT charge VAT. Please contact us for overseas shipping options. If we  are out of stock on a particular item, you will be advised of this by email, and also supplied with an estimated  time of dispatch. If any item you order from us arrives damaged, please contact us asap, in order that we can  resolve this efficiently. We are Mail-Order only, though as we attend various conventions and meetings, it is also  possible to buy our tools at these.  Warranty All “Outside-In Lock Tools” come complete with a 12 month Warranty, which commences from the date of purchase. In the event of a problem, please contact us via the email in the ‘Contact Us’ section, and we will  endeavour to respond asap. Please supply as many details as you can regarding the problem, and also remember  to forward us your contact details. A warranty repair/replacement is free of charge. It does not constitute an  extension or a new start of the warranty period. The Warranty does not cover components deemed ‘consumables’  or failure do to normal ‘wear and tear’, or abuse/misuse of the products. Items that are returned as being faulty,  which upon examination are found to be functioning correctly, may incur a fee to cover return shipping. In certain countries, shipping costs are to be paid by the sender. Liability Remember all tools are potentially dangerous, therefore we would always recommend the user taking  necessary precautions, including Safety Glasses/Gloves etc., to ensure that injury/damage does not occur.  “Outside-In Lock Tools” cannot accept any liability for injury/damage, and use of the product constitutes  agreement to these terms. Always remember to use safety glasses.  Why don’t we have more details/photos of our tools and how they work?  Most “Outside-In Lock Tools” are of a highly sensitive nature, - after all, their purpose is for ‘breaking into  properties’, - albeit legally. Therefore details and photos will generally be kept to a minimum. All our Locksmiths  tools are extremely easy to use, requiring only a little practise, and come complete with full, detailed instructions  on their correct use. We do NOT intend for information on our tools, being in the public domain. Privacy Policy Any personal details held, will be used exclusively in connection with “Outside-In Lock Tools.” We will NOT pass on this information to anyone! Your privacy is important to us. Terms and Conditions All tools remain the property of Outside-In Lock Tools, until paid for in full. Who do we sell to? We only supply our restricted Locksmiths tools, to verifiable trading Locksmiths and  individuals and organisations including the Emergency Services, which have a genuine and honourable need for  these tools. We take the distribution of our Locksmiths tools very seriously, - hence using ‘Serial Numbers’   on some of our range. We either know personally, or ‘know-of’ the majority of established trading Locksmiths in  the UK. However those that we are not aware of, will be be asked for some form of verification that they are  Trading, before Locksmiths tools are sold. Discount of 10% available to Members of The Master Locksmiths  Association, - please inform us at the time of ordering that you are a Member. Refunds and Cancellations Due to the tools being of a very sensitive nature and easily damaged in unskilled  hands, regretfully we cannot process refunds as any tools returned would be classed as ‘used,’ or ‘second-hand’  and could not be resold. However if there is a genuine problem, ie. a fault, we will upon examination of the tool,  exchange the item, like-for-like. This is compatible with Business-to-Business Statute.  What is a ‘Registered Design’/’Patent’ Simply put, they are recognised forms of protection, applied for and  issued by the Intellectual Property Office, to ensure that our designs or technology are not copied and produced  commercially. A great deal of time and financial resources have been ploughed into each of our designs, and it is  only right and proper that we reap any rewards from our investment. All our products are protected against all  forms of copyright infringement, and we will use the full extent of the legal system to prosecute, and recover  damages and/or Notional License Fees through the Courts. “Outside-In Lock Tools” is a Brand Name of “Neighbourhood Locks”  All tradenames/trademarks are acknowledged as being owned by their intellectual property holders.