Delivery
Once
your
order
has
been
received,
you
will
receive
an
emailed
confirmation.
All
Orders
under
£75
will
incur
a
delivery
charge
of
£6.50.
We
do
NOT
charge
VAT.
Please
contact
us
for
overseas
shipping
options.
If
we
are
out
of
stock
on
a
particular
item,
you
will
be
advised
of
this
by
email,
and
also
supplied
with
an
estimated
time
of
dispatch.
If
any
item
you
order
from
us
arrives
damaged,
please
contact
us
asap,
in
order
that
we
can
resolve
this
efficiently.
We
are
Mail-Order
only,
though
as
we
attend
various
conventions
and
meetings,
it
is
also
possible
to
buy
our tools at these.
Warranty
All
“Outside-In
Lock
Tools”
come
complete
with
a
12
month
Warranty,
which
commences
from
the
date
of
purchase.
In
the
event
of
a
problem,
please
contact
us
via
the
email
in
the
‘Contact
Us’
section,
and
we
will
endeavour
to
respond
asap.
Please
supply
as
many
details
as
you
can
regarding
the
problem,
and
also
remember
to
forward
us
your
contact
details.
A
warranty
repair/replacement
is
free
of
charge.
It
does
not
constitute
an
extension
or
a
new
start
of
the
warranty
period.
The
Warranty
does
not
cover
components
deemed
‘consumables’
or
failure
do
to
normal
‘wear
and
tear’,
or
abuse/misuse
of
the
products.
Items
that
are
returned
as
being
faulty,
which
upon
examination
are
found
to
be
functioning
correctly,
may
incur
a
fee
to
cover
return
shipping.
On
average
we
receive
one
camera
back
per
month,
that
we
are
informed
is
faulty,
when
in
fact
there
is
no
fault
with
either
the
camera
or
charger.
It
is
simply
that
the
user
has
the
monitor
on
the
incorrect
channel,
or
the
camera
has
discharged
and
requires
a
full
charge.
The
other
possibility
is
that
the
button
on
the
camera
has
not
been
held
down
long
enough
to
turn
it
on
(normally
around
three
seconds
is
required).
So
we
would
advise
you
to
check
all
possibilities
very
carefully
before
returning the camera to us.
Liability
Remember
all
tools
are
potentially
dangerous,
therefore
we
would
always
recommend
the
user
taking
necessary
precautions,
including
Safety
Glasses/Gloves
etc.,
to
ensure
that
injury/damage
does
not
occur.
“Outside-In
Lock
Tools”
cannot
accept
any
liability
for
injury/damage,
and
use
of
the
product
constitutes
agreement
to
these
terms.
Always remember to use safety glasses.
Why don’t we have more details/photos of our tools and how they work?
Most
“Outside-In
Lock
Tools”
are
of
a
highly
sensitive
nature,
-
after
all,
their
purpose
is
for
‘breaking
into
properties’,
-
albeit
legally.
Therefore
details
and
photos
will
generally
be
kept
to
a
minimum.
All
our
Locksmiths
tools
are
extremely
easy
to
use,
requiring
only
a
little
practise,
and
come
complete
with
full,
detailed
instructions
on
their correct use. We do NOT intend for information on our tools, being in the public domain.
Privacy
Policy
Any
personal
details
held,
will
be
used
exclusively
in
connection
with
“Outside-In
Lock
Tools”
Accounts,
in
accordance
with
GDPR.
We
will
NOT
pass
on
this
information
to
anyone!
Your
privacy
is
important
to
us.
Terms and Conditions
All tools remain the property of Outside-In Lock Tools, until paid for in full.
Who
do
we
sell
to?
We
only
supply
our
restricted
Locksmiths
tools,
to
verifiable
trading
Locksmiths
and
individuals
and
organisations
including
the
Emergency
Services,
which
have
a
genuine
and
honourable
need
for
these
tools.
We
take the distribution of our Locksmiths tools very seriously, - hence using ‘Serial Numbers’
on
some
of
our
range.
We
either
know
personally,
or
‘know-of’
the
majority
of
established
trading
Locksmiths
in
the
UK.
However
those
that
we
are
not
aware
of,
will
be
be
asked
for
some
form
of
verification
that
they
are
Trading,
before Locksmiths tools are sold.
Refunds
and
Cancellations
Due
to
the
tools
being
of
a
very
sensitive
nature
and
easily
damaged
in
unskilled
hands,
regretfully
we
cannot
process
refunds
as
any
tools
returned
would
be
classed
as
‘used,’
or
‘second-hand’
and
could
not
be
resold.
However
if
there
is
a
genuine
problem,
ie.
a
fault,
we
will
upon
examination
of
the
tool,
exchange
the
item, like-for-like. We do not send out tools on approval. This is compatible with Business-to-Business Statute.
What
is
a
‘Registered
Design’/’Patent’
Simply
put,
they
are
recognised
forms
of
protection,
applied
for
and
issued
by
the
Intellectual
Property
Office,
to
ensure
that
our
designs
or
technology
are
not
copied
and
produced
commercially.
A
great
deal
of
time
and
financial
resources
have
been
ploughed
into
each
of
our
designs,
and
it
is
only
right
and
proper
that
we
reap
any
rewards
from
our
investment.
All
our
products
are
protected
against
all
forms
of
copyright
infringement,
and
we
will
use
the
full
extent
of
the
legal
system
to
prosecute,
and
recover
damages
and/or
Notional
License Fees through the Courts.
“Outside-In Lock Tools” is a Brand Name of “Neighbourhood Locks”
All tradenames/trademarks are acknowledged as being owned by their intellectual property holders.
The Future is in your hands.
Professional Locksmiths Tools since 2010. Made in the UK.
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& Thumbturns
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VAT FREE & FREE UK SHIPPING ON ORDERS OVER £75
All the Trade Shows have been cancelled
this year, in order that Locksmiths
don’t miss out on the usual great offers, we have
reduced the price on most of our range of tools
for the duration of COVID 19 restrictions.